Terms & Conditions

Updated: 8th August 2017

This website is owned and operated by Artiste Beauty Limited. (‘Artisté’, Artiste or ‘us’ or ‘we’). Registered office: 26 Blackfriars Street, Manchester. Lancashire. M3 5JS. UK. Registered number: 10723515 (England and Wales).

For questions please contact service@artiste.co.uk

These Terms of Service (“the Terms”) constitute a legal agreement between you and Artiste Beauty Limited. These Terms govern your use of this website and the services we provide in facilitating bookings for beauty services. By using the website, App or Services you agree to abide by these terms. Please read these Terms carefully and thoroughly. If you do not accept these Terms, you must not make a booking for any beauty services sold by Artiste Beauty Limited

DEFINITIONS

“Artisté” or “Artiste” means Artiste Beauty Limited

“Artiste Beauty Limited” means Artisté or Artiste

“App” means the application that is available to download on the apple platform or android platform which will enable you to view and book our services

“Beauty Professional(s)” / “Stylist(s)” means the beauty professional that will conduct your service

“Booking” means a booking for Services made by You on our Website or through our App

“Booking Agency” means we act as an intermediate between the end user and the service providing beauty professional

“Booking Confirmation” means an email sent by Artiste Beauty Limited to confirm your booking with the beauty professional

“Cancellation Notice” is the timeframe required to notify us that you no longer want your appointment and wish to cancel

“Editor” means the employees of Artiste Beauty Limited responsible for promotions or online content.

“Electronic Device” means any equipment used to access our website or app. This may include but is not limited to a computer, mobile device, tablet, watch or any other device

“No-Show” means when a customer booking a service is not available at the delivery address and the beauty professional is unable to carry out the service

“On-Demand Beauty” – the provision of mobile beauty services to any location outside of Artiste Beauty Bars

“Promotional Code” means a code that is redeemed to benefit from a discount towards a service

“Set Looks” means the hair, make-up or beauty looks shown in the Artisté website or app within the service menu
“Service(s)” means a beauty service provided by Artiste Beauty Limited or an agent of Artiste Beauty Limited

“Service Place(s)” means the delivery address provided by you at the time of booking of where you wish your service to be carried out “Website” means the website located at www.artiste.co.uk or the any apps published by Artiste Beauty Limited.

“We/Us” means Artisté Beauty Limited
“You” means use of this website

ARTISTE TERMS OF SERVICE PROVISION

When booking an on-demand beauty service, Artiste Beauty Limited acts as a booking agency for self-employed Beauty Professionals. Our contract with you is limited to the provision of use of our Website.

Your Beauty Professional is responsible for providing the Services to you and you have a direct contract between you and the Beauty Professional concerning the provision of Services. This contract does not include us. You and the Beauty Professional are responsible for any taxes arising as a result of the Services.

We review applications, conduct interviews and undertake other checks of Beauty Professionals with some of this process reliant on information from or undertaken by third parties. You acknowledge that we do not and cannot guarantee the accurateness or completeness of such checks, whether conducted by us.

You acknowledge that you use Beauty Professionals at your own risk. When interacting with such Professionals you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other persons who are unknown to you.

BOOKING ON DEMAND BEAUTY SERVICES

By making a booking through our website or over the phone, you warrant that you agree to provide complete, correct and true information including billing and payment information.
After placing a booking you will receive an email from us acknowledging that we have received your booking. Please note that this does not mean your booking has been accepted. All Bookings are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email on behalf of the selected Beauty Professional to confirm the Booking (the ‘Booking Confirmation’). The contract between you and the Beauty Professional will only be formed when we send you the Booking Confirmation.

You agree that you will not seek to book any Services from any said Beauty Professionals other than via our Website or our App for the duration of this agreement and in the 12 months after the termination of this agreement.

RESULTS

Artiste Beauty Limited advertises “set looks” on its website and app as a guide only. The exact result heavily depends on the condition of your hair, skin or other designated service area and may not always be able to be achieved. This is not because of the skill or a fault of the beauty professional and we cannot be held liable. 

The end-result that your beauty professional achieves is dependent on the condition of your hair, nails or other designated service area. We or the beauty professional take no responsibility if the end-result is not as advertised due to the condition or nature of your required service area.  The beauty professional has the right to refuse your service if you suffer from any contagious condition or a condition that will impact any appointments after you. If this is the case you will not be entitled to a refund and be charged for the appointment in full.

PRICE AND PAYMENT

Prices vary according to type and duration of Service as described on the App or our website.
Full payment is due upon acceptance of the booked Service.
Accepted payment methods are as described on the App and website.

By making a booking you agree to provide complete, correct and true information including billing and payment information.

PROMOTIONAL CODES

Promotional codes entitle you to a discount as set out by the promotional terms and conditions off on demand beauty services.
Promotional credit may be capped. Customers deemed to be abusing the terms of these promotional credits will have credits removed from their account and/or their account closed.

BOOKING CANCELLATION AND REFUNDS

You may cancel a confirmed booking at any time via the app or our website from the my account section or by contacting us at bookings@artiste.co.uk 48-hours cancellation notice is kindly requested to help us reschedule your appointment.

Less than 48 hours notice: Any cancellations made within or less than 48 hours of your confirmed booked appointment time shall incur a cancellation charge of up to 100% of the cost of Service.

More than 48 hours notice: Cancellations made before 48 hours of the appointment will be fully refunded.

No-Shows: No shows or no notice cancellations will be charged 100% of the cost of the Services. You will be considered a “no-show” if you fail to be at your designated property after 10 minutes of your booked appointment time.
Delays: If you are delayed please let us know by calling 0161 834 0584 and let us know, and we will do our best to accommodate you. Our stylists are instructed to wait at your designated service place for 10 minutes after the appointment start time.

Unless otherwise specified, all paid sums are non-refundable.
If you violate any of the Terms, your permission to use the Services and Website will automatically terminate We reserve the right to cancel any Booking without notice or cause.

RESCHEDULING APPOINTMENTS

Any requests to reschedule an appointment to a different time on the same day of the booked appointment time will be accommodated free of charge but subject to availability of the Beauty Professional. Please email bookings@artiste.co.uk

PRICING POLICY

We have taken a lot of time and great pride in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the service or its price as advertised on this website. All prices are displayed including VAT. The total cost of your order is the price of the service ordered including VAT at the current rate.

PAYMENT

Payment can be made by any of the following methods: Visa, Visa Debit, Visa Electron, Maestro, MasterCard,. Payment will be debited and cleared from your account immediately. You confirm that the credit or debit card being used is yours.

Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Artiste, we will not be liable for any delay or non-delivery of your service.

COMPETITIONS AND PRIZES

These rules apply to all prize promotions including free draws, prize competitions and instant win offers.
1. From time to time Artiste Beauty Limited will run competitions, free prize draws and promotions on this website. These may be subject to additional terms that will be made available at the time.
2. Prize draws are open to all residents of the UK, except employees of Artiste Beauty Limited, the promoter and their immediate families and anyone else connected with the creation and administration of the promotion.
3. Prizes are non-transferable, non-negotiable and no cash alternatives will be offered.
4. Artiste Beauty Limited reserves the right to substitute the prize for another prize of equal value.
5. NO PURCHASE NECESSARY to enter the competitions unless otherwise stated on the promotional activity with a specific competition.
6. By entering the prize draw, the entrant agrees to be bound by the rules and by any other requirements set out in the promotional material accompanying the promotion.
7. By entering the promotion, the entrant agrees to the terms of the privacy policy.
8. Winners will be notified by email within a month of the end of the promotion. Winners have five (5) business working days to respond in full to the email or another winner will be drawn.
9. By entering the promotion, the winner(s) consent to any publicity generated as a result of the promotion, and use on websites, magazines or mobile services at any time.
10. The Sites’ Editors’ decision is final and no correspondence will be entered into. Odds of winning depend on the number of eligible entries received.
11. Only one entry per person. Spammers will be disqualified.
12. Artiste Beauty Limited will not accept responsibility for loss through technical fault, incomplete, illegible or other damaged entries. Proof of entry is not automatically proof of receipt.
13. The promotional draws are held at 26 Blackfriars Street, Manchester. Lancashire. M3 5JS by Artiste.
14. Details of the winner(s) can be obtained by sending a SAE marked Artisté, 26 Blackfriars Street, Manchester. Lancashire. M3 5JS within 21 days of the closing date of the promotion.

DAMAGE TO YOUR ELECTRONIC DEVICE

Artiste Beauty Limited makes every effort to ensure that this website and the App is free from viruses or defects. However, we cannot guarantee that your use of the App or this website or any websites accessible through it won’t cause damage to your “electronic device”. It is your responsibility to ensure that the right equipment is available to use the website or app and screen out anything that may damage it. Artiste. will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

LIMITATION OF LIABILITY

By using the Website, the App or Service, you agree to hold Artiste Beauty Limited free from liability or responsibility for any damage that might arise out of the transaction between you and this Website, the App or any Beauty Professionals.

Artiste Beauty Limited makes no representations or warranties in connection with this website or the App, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable.

To the fullest extent permissible Artiste will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of our website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond Artiste Beauty Limited’s reasonable control. Furthermore, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website or the App and in no event shall our maximum aggregate liability exceed fifty pounds sterling.

EXCLUSIONS OF LIABILITY

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Artiste Beauty Limited. or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by English law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

COMPLAINTS & SUBMISSION OF INFORMATION

If you wish to contact us to complain about any matter in regards to our services, please email us at service@artiste.co.uk   or write to us at: Customer Services
Artisté, 26 Blackfriars Street, Manchester, Lancashire, M3 5JS, United Kingdom.

We welcome your inquiries, feedback and reviews on our Services. It is our policy to decline any unsolicited suggestions or ideas. Any inquiries, feedback, suggestions, ideas or other information you provide to us (‘information’) will be treated as non-confidential and non-proprietary. Subject to our privacy policy, by providing us with any such unsolicited information you hereby grant Artiste Beauty Limited a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology and whether alone or as part of other works. You also agree that your information may not be returned and we may use your information and any ideas, concepts or know-how contained therein, for any purpose. Furthermore, if you send us any such information you represent and warrant that you own or otherwise are entitled to any and all rights to the information and that your information does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or ‘spam’ in any form. You may not impersonate any person or entity or use any false email address or otherwise mislead Artiste as to the origin of the information submitted and you agree to indemnify Artiste Beauty Limited and hold Artiste Beauty limited harmless from and against any claims arising from your claims and/or any third party´s claims to any rights in any such information.

ARTISTÉ PROMOTIONS

Promotional offers are valid when used online at www.artiste.co.uk and will allow money off when you order from Artiste Beauty Limited. Offers may require use of specific codes to be entered during the checkout process. Codes are valid for a set length of time. Promotions are often unique and cannot be used in conjunction with any other offers. Offers may be limited to one use per customer.

NEWSLETTER

From time to time we send out newsletter, to subscribe you will need to enter your email address and in doing so you are agreeing to sign up to receive the Artisté newsletter.

INTELLECTUAL PROPERTY

The trade marks, logos and service marks (‘intellectual property’) displayed on our website and in our App are the registered and unregistered marks of Artiste Beauty Limited are protected by UK and international trade mark laws. You may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.

NON-WAIVER

No failure to exercise and no delay on the part of Artiste Beauty Limited in exercising any right, remedy, power or privilege of Artiste Beauty Limited under these terms & conditions and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of Artiste Beauty Limited.

OTHER LEGAL NOTICES

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website and our App as applicable.

CHANGES TO LEGAL NOTICES

We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.

LAW, JURISDICTION AND LANGUAGE

This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

OWNERSHIP OF RIGHTS

All rights, including copyright, in this website and on our App are owned by or licensed to Artiste Beauty Limited. Any use of the App or this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.